Privacy policy
The Internet is an amazing tool. It has the power to change the way we live, and we can see that potential today.

With only a few mouse-clicks you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to Intertherm to help our customers retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else’s. Your privacy is important to you and us. So, we will protect the information you share with us. To protect your privacy, Intertherm follows different principles in accordance with worldwide practices for customer privacy and data protection.

  • We won’t share or give away YOUR NAME, e-mail address, phone number, physical address, postal address, or any other information to anyone.
  • We use the best available security measures to protect your information from unauthorized users.

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a registration ID on the website or when you download material, enter a contest, order newsletters or join limited access premium areas on the website. We use your personal information for four primary purposes:

  1. To make the site easier for you to use by not having to enter information more than once.
  2. To help you quickly find material, information and services.
  3. To help us create content most relevant to you.
  4. To alert you to new products, product updates, special offers, updated information and other news worthy events and services from Intertherm.

Consent

If you choose not to register or provide personal information, you can still use most of the Intertherm website, but you will not be able to access areas that require registration and authentication.

If you decide to register, you will be able to select the kinds of information you want to access and receive from us by subscribing to various services like our electronic newsletters. If you do not want us to communicate with you about our offers, products, services, or events you can always unsubscribe or request not to receive any information or marketing messages from Intertherm.

Access

We will provide you with the means to ensure that your personal information is correct and current. You may review and update your personal information and preferences at any time by logging into your personal account or by sending a request to Intertherm by means of our preferred contact methods. By logging into your personal account you will be able to:

  • View and edit your personal information stored in our database.
  • Update your preferences regarding the type of information, newsletters subscriptions, and whether you want to receive direct and third-party marketing messages.

Security

Intertherm has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended user are honored. We take string precautions to protect data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% secure and safe. When you place orders or access your personal account information, you are utilizing secure server software (SSL), which encrypts your personal information before it is sent over the Internet. SSL is one of the safest encryption technologies available. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules, policies and procedures.

Intertherm strictly protects the security of your personal information and honors your preferences and choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in South Africa or any other country where Intertherm, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password. So, do not share these with others.

Notice to parents

Parents or guardians, we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their personal information while using the Internet. The Intertherm website does not publish content that is targeted towards children in a harmful way. If you do feel that there is something published on the Intertherm website that could be harmful to children we encourage you to contact us and inform us of such material.

Enforcement

If for some reason you believe that Intertherm has not adhered to these principles, please notify us by using our preferred contact methods provided on our contact us page, and we will do our best to determine and correct the problem promptly. Be certain that the words “Privacy policy”are in the subject line.

Electronic product registration

When you buy and install a new product from our website, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (also referred to as your personal profile). If you have not previously registered with us, we create a personal profile on your behalf using the information provided to us during your product registration and activation. If you ever want to review or update that information, you can visit your personal profile by logging in to your profile using your username and password. If you have not registered a personal profile with us we will ask you to do so when necessary. This ensures that only you can access your personal information.

Customer profiles

As mentioned above, every registered customer or user has a unique personal profile. Each profile is assigned a unique personal identification number which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie (a small of code). This code is uniquely yours. It is you passport to seamless travel across Intertherm website, allowing you to download material, sign up for newsletters, and access limited / special access areas on the website for the duration of your session.

What we do with the information you share

When you register a personal profile on the Intertherm website, you provide us with your personal information. This information will include any or all of the following:

  • You name and surname
  • Your contact telephone, fax, or cell numbers
  • Tour physical and / or postal address
  • Your E-Mail address
  • Your credit card information (only when processing your purchase). Billing information is stored on a secure server and SSL technology is used to prevent hacking and data hi-jacking. This makes it easier for you to review your orders and makes it quick and easy to re-order in future.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customers’ questions about products and services, sending postal mail and processing event registration. We will only provide those companies with the absolute necessary information they require to deliver the services, and they are prohibited from using that information for any other purpose.

Intertherm will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on Intertherm or the website;
  • Protect and defend the rights or property of Intertherm and its family of websites;
  • Act in urgent circumstances to protect the personal safety of users of Intertherm, its website, or the public.

About Us

Intertherm – Africa's best known energy conservation partner offers solution within the general section of energy waste, Thermal and Acoustical Insulating, Acid spillage control, Coating and Painting, Heat tracing, Scaffold and formwork, are some of the areas that we concentrate our efforts in, We design, Supply, Install and thereafter we give peace of mind.

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